Susan N. Mbau
EO-Senior Business Consultant,
has 20+ years experience in business, IT and MIS project management. Her extensive experience benefits many companies in different industries to deliver and execution of strategic plans, develops, and implements training programs to enhance performance in all areas of operations for her clients. She holds an MBA in International Business and Management Information Systems and currently an active member of PMI, PMIOKC, KOKC, OKC PRO and President of The OKC Speakers-TI club# 4906. She is a Certified Home Health Administrator in Oklahoma, Advance Communicator Bronze (ACB) and an Entrepreneur. She loves to "Spark your Success!"
Referrals:
"Susan, I just can't express how much you have helped me and it is something I can never repay back. The patience & understanding you show me is so incredible you never judge you just try to help me learn from so many mistakes. Once again thank you just doesn't seem like enough. I will never forget you and all you are doing
to help me." Sally Berhaltr (RK Distributing Inc)
"Susan is reliable, and her quality of work is excellent. She takes her time to evaluate, understand and tailor results accordingly. She communicates effectively and the results are top notch. Implementing her advice has led to a significant growth in my business and I highly recommend her services." Janet Kinyua (Clinical Research & Health Care Professional)
"Hi Susan, ...Throughout the year, you have continued to demonstrate excellent leadership, good cheer and a caring attitude. All said and done, you are a great blessing to many of us, some of whom you do not even know in person….Merry Christmas and a prosperous New Year 2013!” Sande Olocho (Publisher/Consultant-Eduscope)
"We recently contracted with Susan Mbau to give us advice about an inventory change that we were planning to implement. This decision was one of the best that we have made in 2012! Not only did Susan help us plan and implement the change, she took the time to understand our reasons for wanting to make the change. As a result, she was able to recommend another Factor product that would provide the timely information we needed to improve our inventory decisions. In the end, we accomplished much more than we envisioned for a cost that was less than we expected. Susan is thorough, knowledgeable and extremely pleasant to work with. We have invested a significant amount of money in our software and are pleased to have her as a resource to ensure that we receive the most out of that investment." Patricia R. Jones (Chief Financial Officer/Denny Oil Co. / Rudy's Convenience Stores)
"Susan, Thanks again for your remarks at our last meeting. You took us into new territory which I believe will set up nicely for future initiatives. Nice job!" James A. Lyons (President- The Meridian Group Incorporated, Global Recruiters of OKC)
"Susan, I thank you for sharing information and for the outstanding business consulting knowledge. I gained a lot from you professionalism demeanor-you demonstrate passion and belief in what you do that I was highly satisfied with your professionalism and attitude. Your skills and knowledge in business management and financial analysis; your great ability in business budgeting and the quality time you invest to envisaged the issues, combine with your communication ability is doubtless that you earned my confidence and a reason to look for you whenever I have a business issue to tackle. I know you to be a responsible, highly disciplined and guided by work ethics and principles; a diligent person both in personal and professional undertakings-you are smart, have great leadership abilities and tremendous inter-personal skills; you are thoughtful, enterprising and hardworking; and best of all, you are not stingy in sharing your experience and knowledge with others-you are a person upon whom contemporaries rely for professional advice and direction". Adveline Minja (Administrator/Early Childhood Care)
"I just wanted to make sure you know that I am very thankful for all you did here at Oakland Fuels.....God Bless"- Keith Ford (President-Oakland Fuels)
“Since coming to work for Hub City Convenience Stores in 2008, I have had the pleasure of working with Susan Mbau on many occasions. Hub City is a 24 store chain in West Texas and Eastern New Mexico, operating under the Fast Stop and Chisum Travel brands.
We decided on Factor as a back office software system, as it was the best fit for a wholesale fuel/convenience store hybrid company. If anyone has ever experienced moving from one software company to another, they will understand the growing pains that accompany.
Susan was instrumental in showing me how to fully take advantage of the software capabilities. Building consolidated financials- a task that before had been incredibly time consuming- wasn’t possible without her help in implementation. She also made sure I was able to quickly and accurately retrieve scan data through their reporting program.
If someone is interested in streamlining their operations, Susan Mbau would be an excellent resource.” Matthew Kendrick (Vice President- Hub City Convenience
Stores/Kendrick Oil Company)
“Susan is a decisive decision maker, she is focused, organized and has a positive attitude. She thinks outside box (sees the big picture) of a project, provides solutions and engages in a constructive discussion and propel intelligent questions which dissects problems and points to issues which need to be solved. Susan is a good communicator, knowledgeable in her discipline of work and widely read. She easily grasps new knowledge across the industry and articulates her point in an organized manner. She is a visionary and has a sense of quality in what she does.” Moses Muchene (Entrepreneur/Financial Analyst)
"Susan, As a follow-up to our training this week, I just wanted to let you know that Raelyn, Nikki and I are all pleased with how this week went. We are happy not only with what we learned, but with how you handled the training as well. Thank you for your patience with us this week. We will contact you with any questions we may have when creating reports...I look forward to hearing from you soon. Thanks again for a successful week." Connie Howe (Good Oil Company, Inc.)
"Just wanted to let you all know all three people involved in this process raved about how Susan handled the implementation of this module and had a lot of positive things to say about the value of the module itself, they were impressed with both the product and Susan. Please pass my appreciation on to her." Don Good (President-Good Oil Company Inc)
“This is to let you know that I was very pleased with everyone involved in setting up our 2 new data bases, BFA and BFAV. Everyone was very nice and helpful even when we called panicked with a problem. Susan Mbau was very good during the whole process. We got along very well, we clicked and it was a very pleasant experience with Susan. She led me step by step through each process and I was very comfortable with her…..Thank you one and all.” Jean Hogan (Energy North Group)
"Susan, Thank you for your kind words but it was your determination to see this through that got the programmers to finally look at it first hand! And I am sure we will work together again in the future. After all, technology is constantly changing and you will have to teach me something else at some point! So I guess you can close…finally! Thanks again!" Mary E. Paquette (Controller- Summit Distributing, LLC)
"Thank you for the two sessions of Advanced Financial module training. I believe I have good introductory understanding of the process for completing the Income Statement and Balance Sheet in a format that more closely matches our historically produced reports to our creditors. This should be a real improvement to our traditional process of generating these Financial Statements. Your training methodology was easily understandable...It was a pleasure working with you. I can hear in your voice the smile that is on your face and that makes for a pleasant training experience...Thanks for your help." Curtis Archer (Brenco Marketing Corporation)
"Susan,...The training session for the e-trak was very helpful. You were able to instruct us on the changes we needed to make to our system. You went over all the changes with us step by step and always made sure we were comfortable with the current changes before we went on to the next step. Once the “big” changes were made, like setting up the EDI translator and Trading Partners, you were able to then work with either myself on the Credit Card Memos or with Linda on EFT/Invoices. You were very helpful in setting up all the steps to Process Credit Cards Electronically. Anytime we ran into a problem, you researched and found the answer very quickly. Thank you so much for all your help in getting this up and going for us. It is such a time saver! Thanks again," Lindsay (Campbell Davis)
"Susan, Many thanks for all your assistance on training for Advanced Financials. Your instructional approach was fantastic! Thanks for your patience and understanding. We have been able to construct a P&L within 24 hours of our training. Couldn't have done it without you!" John Sanchez & Team (Oakland County Fuels)
"Susan was courteous, helpful and most importantly thorough and had a good grasp of the subject matter. Prices were not coming in nor were efts because of set up issues. She found them and helped me with the fix....... She did not stop until it was working." Laurence J. Zimmerman (Operations Manager/Controller- American Gas & Oil, Inc.)
“I have known and done Business with Ms Mbau for over 10yrs. She is very Professional and Honest. She has Initiated and Pioneered the formation of several Community Projects as Organizer and held Senior leadership positions. Susan has Very good Management Skills and has established and run several Business initiatives with great results” Ken Tagi (Oklahoma Department of Transport)
"Susan is a proven professional who cultivates the capabilities and principles needed as a project manager. She is self- motivated and works well under pressure; she can be counted on to get the job done her follow through is impeccable." Kimra Brengle (President- Distinctively Kimra)
“Susan is one of the most pleasant people I've had the privilege of working with. She picks up on new concepts extremely fast, and quickly adds value to any project she is a part of. She became the Subject Matter Expert of our data mining tools after a couple of implementations and authored the methods and techniques still used for implementing that module. I would have her on my team anytime.” Tom Janik (FACTOR Software - Sr. Quality Assurance)
She is industrious, action oriented, dynamic, outgoing communicator, creative problem solver skilled in IT management information systems with strong understanding of business analysis, information systems, planning, organization, promotions, policy and procedure development, market research and analysis and dedicated to providing exemplary customer service.
Highlights of her career:
1. Lead software implementations that automated business processes to increase efficiency and real time reporting in fuel wholesale, retail, home health, finance banking operations, beer distribution and service industries
2. Managed change and software implementation projects in many firms located in USA and Pioneer limited in Canada
3. Initiated and led computer systems implementation and operations in finance banking, distribution and computer consulting.
4. Grant facilitation and administration at VA Education and Research Institute
5. Training, public speaking, event and community organizing
On a Personal note, she loves people, very sociable, likes hiking, swimming, reading and singing in choir
As a caring passionate professional, she is determined and dedicated to be of service to you. She guarantees, she will definitely find a solution best fit for you. Spark your success!
EO-Senior Business Consultant,
has 20+ years experience in business, IT and MIS project management. Her extensive experience benefits many companies in different industries to deliver and execution of strategic plans, develops, and implements training programs to enhance performance in all areas of operations for her clients. She holds an MBA in International Business and Management Information Systems and currently an active member of PMI, PMIOKC, KOKC, OKC PRO and President of The OKC Speakers-TI club# 4906. She is a Certified Home Health Administrator in Oklahoma, Advance Communicator Bronze (ACB) and an Entrepreneur. She loves to "Spark your Success!"
Referrals:
"Susan, I just can't express how much you have helped me and it is something I can never repay back. The patience & understanding you show me is so incredible you never judge you just try to help me learn from so many mistakes. Once again thank you just doesn't seem like enough. I will never forget you and all you are doing
to help me." Sally Berhaltr (RK Distributing Inc)
"Susan is reliable, and her quality of work is excellent. She takes her time to evaluate, understand and tailor results accordingly. She communicates effectively and the results are top notch. Implementing her advice has led to a significant growth in my business and I highly recommend her services." Janet Kinyua (Clinical Research & Health Care Professional)
"Hi Susan, ...Throughout the year, you have continued to demonstrate excellent leadership, good cheer and a caring attitude. All said and done, you are a great blessing to many of us, some of whom you do not even know in person….Merry Christmas and a prosperous New Year 2013!” Sande Olocho (Publisher/Consultant-Eduscope)
"We recently contracted with Susan Mbau to give us advice about an inventory change that we were planning to implement. This decision was one of the best that we have made in 2012! Not only did Susan help us plan and implement the change, she took the time to understand our reasons for wanting to make the change. As a result, she was able to recommend another Factor product that would provide the timely information we needed to improve our inventory decisions. In the end, we accomplished much more than we envisioned for a cost that was less than we expected. Susan is thorough, knowledgeable and extremely pleasant to work with. We have invested a significant amount of money in our software and are pleased to have her as a resource to ensure that we receive the most out of that investment." Patricia R. Jones (Chief Financial Officer/Denny Oil Co. / Rudy's Convenience Stores)
"Susan, Thanks again for your remarks at our last meeting. You took us into new territory which I believe will set up nicely for future initiatives. Nice job!" James A. Lyons (President- The Meridian Group Incorporated, Global Recruiters of OKC)
"Susan, I thank you for sharing information and for the outstanding business consulting knowledge. I gained a lot from you professionalism demeanor-you demonstrate passion and belief in what you do that I was highly satisfied with your professionalism and attitude. Your skills and knowledge in business management and financial analysis; your great ability in business budgeting and the quality time you invest to envisaged the issues, combine with your communication ability is doubtless that you earned my confidence and a reason to look for you whenever I have a business issue to tackle. I know you to be a responsible, highly disciplined and guided by work ethics and principles; a diligent person both in personal and professional undertakings-you are smart, have great leadership abilities and tremendous inter-personal skills; you are thoughtful, enterprising and hardworking; and best of all, you are not stingy in sharing your experience and knowledge with others-you are a person upon whom contemporaries rely for professional advice and direction". Adveline Minja (Administrator/Early Childhood Care)
"I just wanted to make sure you know that I am very thankful for all you did here at Oakland Fuels.....God Bless"- Keith Ford (President-Oakland Fuels)
“Since coming to work for Hub City Convenience Stores in 2008, I have had the pleasure of working with Susan Mbau on many occasions. Hub City is a 24 store chain in West Texas and Eastern New Mexico, operating under the Fast Stop and Chisum Travel brands.
We decided on Factor as a back office software system, as it was the best fit for a wholesale fuel/convenience store hybrid company. If anyone has ever experienced moving from one software company to another, they will understand the growing pains that accompany.
Susan was instrumental in showing me how to fully take advantage of the software capabilities. Building consolidated financials- a task that before had been incredibly time consuming- wasn’t possible without her help in implementation. She also made sure I was able to quickly and accurately retrieve scan data through their reporting program.
If someone is interested in streamlining their operations, Susan Mbau would be an excellent resource.” Matthew Kendrick (Vice President- Hub City Convenience
Stores/Kendrick Oil Company)
“Susan is a decisive decision maker, she is focused, organized and has a positive attitude. She thinks outside box (sees the big picture) of a project, provides solutions and engages in a constructive discussion and propel intelligent questions which dissects problems and points to issues which need to be solved. Susan is a good communicator, knowledgeable in her discipline of work and widely read. She easily grasps new knowledge across the industry and articulates her point in an organized manner. She is a visionary and has a sense of quality in what she does.” Moses Muchene (Entrepreneur/Financial Analyst)
"Susan, As a follow-up to our training this week, I just wanted to let you know that Raelyn, Nikki and I are all pleased with how this week went. We are happy not only with what we learned, but with how you handled the training as well. Thank you for your patience with us this week. We will contact you with any questions we may have when creating reports...I look forward to hearing from you soon. Thanks again for a successful week." Connie Howe (Good Oil Company, Inc.)
"Just wanted to let you all know all three people involved in this process raved about how Susan handled the implementation of this module and had a lot of positive things to say about the value of the module itself, they were impressed with both the product and Susan. Please pass my appreciation on to her." Don Good (President-Good Oil Company Inc)
“This is to let you know that I was very pleased with everyone involved in setting up our 2 new data bases, BFA and BFAV. Everyone was very nice and helpful even when we called panicked with a problem. Susan Mbau was very good during the whole process. We got along very well, we clicked and it was a very pleasant experience with Susan. She led me step by step through each process and I was very comfortable with her…..Thank you one and all.” Jean Hogan (Energy North Group)
"Susan, Thank you for your kind words but it was your determination to see this through that got the programmers to finally look at it first hand! And I am sure we will work together again in the future. After all, technology is constantly changing and you will have to teach me something else at some point! So I guess you can close…finally! Thanks again!" Mary E. Paquette (Controller- Summit Distributing, LLC)
"Thank you for the two sessions of Advanced Financial module training. I believe I have good introductory understanding of the process for completing the Income Statement and Balance Sheet in a format that more closely matches our historically produced reports to our creditors. This should be a real improvement to our traditional process of generating these Financial Statements. Your training methodology was easily understandable...It was a pleasure working with you. I can hear in your voice the smile that is on your face and that makes for a pleasant training experience...Thanks for your help." Curtis Archer (Brenco Marketing Corporation)
"Susan,...The training session for the e-trak was very helpful. You were able to instruct us on the changes we needed to make to our system. You went over all the changes with us step by step and always made sure we were comfortable with the current changes before we went on to the next step. Once the “big” changes were made, like setting up the EDI translator and Trading Partners, you were able to then work with either myself on the Credit Card Memos or with Linda on EFT/Invoices. You were very helpful in setting up all the steps to Process Credit Cards Electronically. Anytime we ran into a problem, you researched and found the answer very quickly. Thank you so much for all your help in getting this up and going for us. It is such a time saver! Thanks again," Lindsay (Campbell Davis)
"Susan, Many thanks for all your assistance on training for Advanced Financials. Your instructional approach was fantastic! Thanks for your patience and understanding. We have been able to construct a P&L within 24 hours of our training. Couldn't have done it without you!" John Sanchez & Team (Oakland County Fuels)
"Susan was courteous, helpful and most importantly thorough and had a good grasp of the subject matter. Prices were not coming in nor were efts because of set up issues. She found them and helped me with the fix....... She did not stop until it was working." Laurence J. Zimmerman (Operations Manager/Controller- American Gas & Oil, Inc.)
“I have known and done Business with Ms Mbau for over 10yrs. She is very Professional and Honest. She has Initiated and Pioneered the formation of several Community Projects as Organizer and held Senior leadership positions. Susan has Very good Management Skills and has established and run several Business initiatives with great results” Ken Tagi (Oklahoma Department of Transport)
"Susan is a proven professional who cultivates the capabilities and principles needed as a project manager. She is self- motivated and works well under pressure; she can be counted on to get the job done her follow through is impeccable." Kimra Brengle (President- Distinctively Kimra)
“Susan is one of the most pleasant people I've had the privilege of working with. She picks up on new concepts extremely fast, and quickly adds value to any project she is a part of. She became the Subject Matter Expert of our data mining tools after a couple of implementations and authored the methods and techniques still used for implementing that module. I would have her on my team anytime.” Tom Janik (FACTOR Software - Sr. Quality Assurance)
She is industrious, action oriented, dynamic, outgoing communicator, creative problem solver skilled in IT management information systems with strong understanding of business analysis, information systems, planning, organization, promotions, policy and procedure development, market research and analysis and dedicated to providing exemplary customer service.
Highlights of her career:
1. Lead software implementations that automated business processes to increase efficiency and real time reporting in fuel wholesale, retail, home health, finance banking operations, beer distribution and service industries
2. Managed change and software implementation projects in many firms located in USA and Pioneer limited in Canada
3. Initiated and led computer systems implementation and operations in finance banking, distribution and computer consulting.
4. Grant facilitation and administration at VA Education and Research Institute
5. Training, public speaking, event and community organizing
On a Personal note, she loves people, very sociable, likes hiking, swimming, reading and singing in choir
As a caring passionate professional, she is determined and dedicated to be of service to you. She guarantees, she will definitely find a solution best fit for you. Spark your success!